IT Services
Welcome!
IT Services offers technology support through our Client Portal.
This is your place to view your open tickets to see status and comments, to open a new ticket to fix a problem, and to search our Knowledge Base for instructions and self-service information.
Online Teaching and Learning Resources
Remote Learning Resources for Students | Academic Continuity For Faculty | Zoom | Canvas | Box | Baseline | (VPN) Remote Access to the HWS Network | Remote Learning Resources from the Center for Teaching and Learning
Students:
- Where do I find resources for my classes now that they are online?
- How do I get on the network from off-campus?
- What kind of computer do I need?
- I can't print
- How do I get more print credits?
- How much to fix my computer?
- Is there a list of campus cable channels?
- My password doesn't work
- Are there templates for making posters?
- How do I pick up a package?
- How do I pick up a package after hours?
- How do I forward mail over break and after?
- How do I change my address?
- How do I get mail if I'm staying on campus?
- Can I work in IT?
Popular Services:
- How do I connect to the network?
- How do I get my e-mail?
- What are the HWS e-mail lists?
- How do I send a big file?
- I want to reserve a...
- Do you have advice about PDFs?
- How can I learn about iMovie, Excel, and other software?
- What software comes on HWS and lab computers?
- Where can I find information about the wireless network?
Faculty/Staff:
- Where do I find resources to help teach courses online?
- How do I get on the network from off-campus?
- How can I view and download my course evaluations?
- How can I incorporate technology in my courses?
- How do I change my password?
- How do I get on the network from off-campus?
- Where do I find out about Canvas?
- Where do I login to frequently used systems?
- Where can I get a list of student mailboxes?
News
Contact Us
- helpdesk@hws.edu
- Service Catalog
- (315) 781-HELP (4357)
- Help Desk hours:
Mon.-Thurs.: 8 a.m. - 1 a.m.*
Fri.: 8 a.m. - 11 p.m.*
Sat.: 9 a.m. - 11 p.m.
Sun: 9 a.m. - 1 a.m.
*Full-time staff 8 a.m. - 5 p.m.
