Counseling Center


91 St. Clair Street
Geneva NY 14456

Phone: (315) 781-3388

Business Hours: Monday-Friday 9 a.m.-12 p.m. and 1:15 p.m.-5 p.m.

After Hours Emergencies:
(315) 781-3388 (to reach our crisis hotline and choose option 1)

If you are a student, faculty, staff, or family member or an HWS student and you would like to consult with one of our professional therapists regarding a mental health concern please call our office at 315-781-3388 during regular business hours. After hours please call our office number and select option 1 to reach our crisis hotline.


Any reference to suicide should be taken very seriously, and a referral to the Counseling Center is strongly advised. If the reference includes any mention of details of a suicide plan, immediate response is critical.

How to Respond to an Emergency

  • If possible, offer a quiet place for the individual to talk.
  • Listen to the person, while maintaining a straight forward considerate, and helpful attitude.
  • Do not leave the individual alone, unless you feel concerned for your own safety.
  • Secure help as soon as possible by calling Campus Safety at 315-781-3333.

Who to Call in an Emergency?

When faced with a mental health emergency, please contact the Counseling Center by dialing the center directly at 315-781-3388 and selecting option 1 for our crisis hotline, dial 911 or go directing to the emergency room. You can also call the Department of Campus Safety at 315-781-3333 if you are concerned about imminent danger to student or others. Ask the dispatcher to send a security officer right away. Be prepared to provide as much information as possible, including:

  • Your name and department, and the name of the student in question.
  • Description of the situation and necessary assistance
  • Exact location and description of the person in need of help

Trusted Resources

  • Finger Lakes Lifeline
    Dial 211 (similar to dialing 911 but specifically for mental health emergencies or dial 800-310-1160 to speak to a trained mental health counselor
  • Clifton Springs Community Psychiatry Emergency Program (CPEP)
    Clifton Springs Behavioral Health has mobile crisis unit and a mental health emergency department. Anyone in this area can reach them by calling 315-462-0425. Or 315-562-1080. They will send a mobile crisis counselor directly to you for immediate evaluation and safety. They will then connect with a person to counseling and psychological resources in the area. If CPEP is currently unavailable, please refer to Finger Lakes Lifeline or 911.
  • Ulifeline
    ULifeline is an anonymous, confidential, online resource center, where college students can be comfortable searching for the information they need and want regarding emotional health.
  • Crisis Text line
    Text HOME to 741741 - FREE 24/7 support at your fingertips
  • National Suicide Prevention Hotline - (800) 273-TALK (8255) or contact the crisis text line. For the hearing impaired via TTY at (800) 799-4889
  • International Suicide Hotline List
    Please contact the Department of Global Education for information if you need additional information.