Hobart and William Smith Colleges

Are you clicking on the View Bill and Payment Options link and nothing is happening? If so, you are experiencing a pop-up blocker within your browser.

You will need to allow the Nelnet site to open as a pop-up within your browser. Below please find instructions to allow Nelnet pop-ups. Then you should be able to proceed into the Nelnet system in order to finish completing your account set-up.

You can also set up authorized parties so that they receive future e-mails when bills are sent, and they can have their own log in to view your account or make online payments. Screen shots on how to set up your account with authorized parties are available here.

If, after following these instructions, you are still having difficulty, please contact the HWS IT Services Help Desk at (315) 781-4357 between 8:30 a.m. and 5 p.m. (4 p.m. June - August). After hours, please e-mail helpdesk@hws.edu. If you are experiencing issues setting up your account or adding an authorized party within Nelnet, please contact Nelnet customer support at (800) 609-8056.

If you have other questions regarding your account or bill, information is available at Student Accounts.

Adding a Site as an Exception to the Browser's Pop-Up Blocker

To add site exceptions in Google Chrome

To add site exceptions in Google Chrome:

1. In Google Chrome, in the URL bar, click the lock icon
   
2. In the site information screen, click Site Settings
   

   A Settings tab should open, with Privacy and security selected.

   
3. On the right, change Pop-ups and redirects to Allow
   
4. Return to the original page; a message should offer to reload the page
5. Click Reload
   

To add site exceptions in Edge

To add site exceptions in Edge:

1. In Edge, in the URL bar, click the lock icon
   
2. In the site information screen, click Permissions for this site
   

   A Settings tab should open.

   
3. On the right, change Pop-ups and redirects to Allow
   
4. Return to the original page; a message should offer to refresh the page
5. Click Refresh
   

To add site exceptions in Firefox

To add site exceptions in Firefox:

1. In Firefox, if you are viewing a site for which pop-ups have been blocked, a notification will appear at the right of the address bar
2. Click the notification icon
   
3. In the notification, select Always allow pop-ups from (site)
   

To un-block pop-ups in Safari:

Safari does not have the option to remember specific sites, so Safari users must enable all pop-ups.

1. In Safari, go to Safari > Preferences
   
2. Click Security
3. Un-check Block pop-up windows
4. Exit Preferences