Bill Pay Troubleshooting

Are you clicking on the View Bill and Payment Options link and nothing is happening? If so, you are experiencing a pop-up blocker within your browser.

You will need to allow the Nelnet site to open as a pop-up within your browser. Below please find instructions to allow Nelnet pop-ups. Then you should be able to proceed into the Nelnet system in order to finish completing your account set-up.

You can also set up authorized parties so that they receive future e-mails when bills are sent, and they can have their own log in to view your account or make online payments. Screen shots on how to set up your account with authorized parties are available here.

If, after following these instructions, you are still having difficulty, please contact the HWS IT Services Help Desk at (315) 781-4357 between 8:30 a.m. and 5 p.m. (4 p.m. June - August). After hours, please e-mail helpdesk@hws.edu. If you are experiencing issues setting up your account or adding an authorized party within Nelnet, please contact Nelnet customer support at (800) 609-8056.

If you have other questions regarding your account or bill, information is available at http://www.hws.edu/offices/business/student_accounts.aspx.

Adding a Site as an Exception to the Browser's Pop-Up Blocker

To add site exceptions in Google Chrome:

  1. In Google Chrome, if you are viewing a site for which pop-ups have been blocked, a notification will appear at the right of the address bar
  2. Pop-ups were blockedClick the notification icon
  3. add siteIn the notification, select Always allow pop-ups from (site)
  4. Click Done

To add site exceptions in Internet Explorer:

  1. In Internet Explorer, if you are viewing a site for which pop-ups have been blocked, a notification will appear at the bottom of the screen
  2. Pop-ups were blockedIn the notification, click Options for this site
  3. allow pop-upsIn the notification, select Always allow pop-ups from (site)
  4. In the options, click Always allow

To add site exceptions in Firefox:

  1. In Firefox, if you are viewing a site for which pop-ups have been blocked, a notification will appear at the right of the address bar
  2. Pop-ups were blockedClick the notification icon
  3. allow pop-upsIn the notification, select Always allow pop-ups from (site)

To un-block pop-ups in Safari:

Safari does not have the option to remember specific sites, so Safari users must enable all pop-ups.

  1. allow pop-upsIn Safari, go to Safari > Preferences
  2. Click Security
  3. Un-check Block pop-up windows
  4. Exit Preferences
 

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