The Counseling Center


The Counseling Center provides free, confidential services for HWS students, including individual and group counseling; emergency psychological services; and outreach and educational programming. The Counseling Center also offers psychological consultation to students, faculty and staff as well as parents and families who are concerned about a student.

Given the news about two recent losses of famous individuals in the U.S. to suicide, our staff want to remind members of the HWS community about how each of us can be helpful in saving a life when someone we care about may be feeling hopeless or contemplating suicide, and to provide resources if you need more help.

One of the most important things that any of us can do to help another person and ease distress is to notice when someone appears distressed, and ask if they want to talk.  Most individuals can be helped immediately simply by our awareness of how another person might be doing, and our courageous offer to nonjudgmentally listen to their thoughts, feelings and concerns.  Here are some signs that a person might be feeling distressed or hopeless:

  • acting in ways that are not typical for them
  • withdrawing from friends or activities they used to enjoy
  • abusing alcohol or other substances
  • Not sleeping or sleeping way too much
  • appearing disheveled or as if they have stopped taking basic care of themselves
  • seeming to feel empty, irritable or sad most of the time or
  • Most significantly, expressing hopelessness*.

*Hopelessness is the most highly correlated indicator that someone may be considering suicide.

While any of us might feel this way for a day or two, these signs could indicate that we need to ask whether the person wants to talk about something, and if so, to listen in a nonjudgmental way and offer our support, empathy and hope. Most people who are experiencing distress welcome help in this form when it is offered.

It is also very important to ask whenever we’re worried about someone, whether they’ve been thinking about suicide or have thought about killing themselves or have wished they just wouldn’t wake up tomorrow.  While it’s very scary to ask this question sometimes, most people who are feeling distressed or hopeless welcome the chance to talk about this with someone who cares, and it’s the very best way to know whether the person needs immediate help to stay safe until they start feeling better again.  If the person answers yes to one of these questions, get help immediately and do not leave the person alone.

If you are a student, faculty, staff or family member of an HWS student and you would like to consult with a professional mental health provider in our office about your concerns for someone in our community, please contact us at 315-781-3388 during regular workday hours, or in cases of emergency (especially if someone answers “yes” to the question about whether they’ve been thinking about suicide) or if you’re helping someone in crisis after hours, by calling 315-781-3000 and asking for the counselor on call.  We would be happy to help you try to save a life.

If you don’t feel comfortable reaching out on campus, please use one of the following local or national resources for suicide prevention:

Local Ontario County Mental Health resources:

Finger Lakes Lifeline:  dial 211 (similar to 911 but specifically for mental health emergencies) or 800-310-1160 to speak to a trained mental health counselor 24x7.

Clifton Springs Community Psychiatry Emergency Program (CPEP).  Clifton Springs Hospital Behavioral Health has a mobile crisis unit and a mental health emergency department.  Anyone in this area can reach them by calling 315-462-0425 or 315-462-1080.  They will send a mobile crisis counselor directly to you and the person you’re trying to help.  They will do an evaluation of safety and connect the person to counseling and psychological resources in our area.  If CPEP is already busy or doesn’t answer, please use the Finger Lakes Lifeline above or call 911 for emergencies.

• If you need a very rapid emergency responder of course, dial 911.

Other national and international resources for suicide prevention:


Crisis Textline:  Text the message “HOME” to 741741 in the US

National Suicide Prevention Lifeline at 1-800-273-TALK (8255) or contact the Crisis Text Line by texting TALK to 741741.  The deaf and hard of hearing can contact the Lifeline via TTY at 1-800-799-4889

• The following list of international suicide hotlines was compiled by Danny, formerly of and shared by the International Bipolar Foundation on their website.  It is a list of suicide hotlines from around the world:

  • Argentina: +5402234930430
  • Australia: 131114
  • Austria: 017133374
  • Belgium: 106
  • Bosnia & Herzegovina: 080 05 03 05
  • Botswana: 3911270
  • Brazil: 212339191
  • Canada: 5147234000 (Montreal); 18662773553 (outside Montreal)
  • Croatia: 014833888
  • Denmark: +4570201201
  • Egypt: 7621602
  • Finland: 010 195 202
  • France: 0145394000
  • Germany: 08001810771
  • Holland: 09000767
  • Hong Kong: +852 2382 0000
  • Hungary: 116123
  • India: 8888817666
  • Ireland: +4408457909090
  • Italy: 800860022
  • Japan: +810352869090
  • Mexico: 5255102550
  • New Zealand: 045861048
  • Norway: +4781533300
  • Philippines: 028969191
  • Poland: 5270000
  • Russia: 0078202577577
  • Spain: 914590050
  • South Africa: 0514445691
  • Sweden: 46317112400
  • Switzerland: 143
  • United Kingdom: 08457909090

Please be in touch with us if you need any help.

Mission Statement

The Counseling Center exists to empower enrolled, matriculated HWS students to maximally engage with and benefit from their college experience and to maintain their safety on campus. Counseling Center staff are licensed college mental health professionals specializing in young-adult development who help students to ameliorate, eliminate or manage mental health, relationship, developmental growth, and emotional barriers that might otherwise interfere with their effective engagement in a first-class residential education.

To achieve this mission, the Counseling Center provides high-quality, confidential psychological services that facilitate student progress toward age-appropriate, healthy and mature psychological and social development. These include counseling, prevention and crisis services focused on emotion-regulation and self-care, exploration of personal identities, establishing and maintaining healthy interdependent relationships, and developing life-skills necessary to thrive in adulthood. The Counseling Center also provides crisis services in support of safety of our students and the campus community, and provides psychological consultation to students, faculty, staff and families of our students. The Counseling Center works to foster a campus environment that is equitable, caring, inclusive and welcoming of all students and student identities, and one that reduces the disproportionate psychological stressors on traditionally underserved or socially marginalized student groups.

The Counseling Center is accredited by the International Association of Counseling Services, Inc.

Commitment to Respect for Differences

The staff of The Counseling Center are committed to delivering professional services that respect both individual differences and our common humanity. Our professional guidelines and personal values call us to recognize prejudice, privilege, and discrimination in all of its forms (including gender identity, race, ethnicity, culture, religion, sexual orientation, disability, socioeconomic status, and more), and to become aware of the effects on individuals and groups to which those individuals belong. We seek to apply this commitment in all of our professional activities, and to support the growth of communities that work better for everyone.


Schedule online now

Click here to schedule a confidential first appointment

91 St. Clair Street
Geneva NY 14456

Phone: (315) 781-3388

After Hours Emergencies:
(315) 781-3333 (Ask for the Counselor On-call)


Counseling Center Crisis Hours

Monday - Friday
9 a.m. - noon and 1:30 p.m. - 4 p.m.

We have expanded our Crisis Hours at the Counseling Center in order to accommodate students who need to be seen for same-day, crisis counseling concerns. Students do not need an appointment and may simply walk in and complete triage evaluation forms. Same-day crisis care will be provided consistent with the level of urgency of a student’s presenting concern.

Hours for Regular Counseling Services

Monday - Friday
9 a.m. - 5 p.m.

To schedule a confidential first appointment with one of our counselors, please click the “schedule” button to use our online scheduler. If you are unable to find a suitable time, call us at (315) 781-3388 for alternative times.


Forms for Return from Medical Leave Requests

Local Mental Health Resources

Preparing Students to Lead Lives of Consequence.