POSITION DESCRIPTION

Technical Support Specialist
Information Technology Services

SUMMARY:

The role of a Technical Support Specialist within our organization is to maintain computer systems, hardware and software for students, faculty, staff and other constituents of the Colleges

RESPONSIBILITIES:

  • Serving as the first point of contact for customers seeking technical assistance over the phone or email.
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions.
  • Installing, configuring, and updating hardware and software on equipment such as mobile devices, printers, laptops, desktops, classroom technology, etc.
  • Providing regular maintenance to existing hardware and computer systems.
  • Creating, updating and/or maintaining technology or service documentation.
  • Providing recommendations for improvements to operational efficiency that will result in better service to constituents of the Colleges.
  • Testing, assessing, and learning about updates and new technology.
  • Participating in the training of student staff.
  • Other duties and projects as assigned.

QUALIFICATIONS:

  • High School Diploma plus 3 years technical support experience, or the equivalent combination of experience, education and training.
  • Experience with both Windows and Mac operating systems.
  • A+ Certification preferred.
  • Must work well under pressure and have excellent customer service skills, including the ability to communicate technical processes to non-technical individuals.
  • Must be able to lift up to 75 pounds.

OTHER INFORMATION: This is a full-time, non-exempt, benefits eligible position. Some on-call hours may be required. Occasional weekend and evening hours may be necessary. This position description is not all-inclusive as other tasks or responsibilities may be assigned

APPLICATION INSTRUCTIONS:

Review of applications will begin immediately and continue until the position is filled. Interested applicants are encouraged to submit a cover letter, resume and the names with contact information of at least three (3) professional references to our application service,Interfolio http://apply.interfolio.com/87458. Background check required.

If you have a question or need help on uploading your application materials, please contact Interfolio's support team at help@interfolio.comor call 1-877-997-8807 between the hours of 9:00 a.m. through 6 p.m., EST, Monday through Friday.

EOE


Hobart and William Smith Colleges are committed to providing a non-discriminatory and harassment-free educational, living and working environment for all members of the HWS community, including students, faculty, staff, volunteers, and visitors. HWS prohibits discrimination and harassment in their programs and activities on the basis of age, color, disability, domestic violence victim status, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected under the law. Discrimination on the basis of sex includes sexual harassment, sexual violence, sexual assault, and other forms of sexual misconduct including stalking and intimate partner violence, and gender-based harassment that does not involve conduct of a sexual nature.

Founded as Hobart College for men and William Smith College for women, Hobart and William Smith Colleges today are a highly selective residential liberal arts institution with a single administration, faculty and curriculum but separate dean’s offices, student governments, athletic programs and traditions.  The Colleges are located in a small diverse city in the Finger Lakes region of New York State.  With an enrollment of approximately 2,300, the Colleges offer 62 different majors and minors from which students choose two areas of concentration.  Creative and extensive programs of international study and public service are also at the core of the Colleges’ mission.

 

 

Preparing Students to Lead Lives of Consequence.