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Service Catalog: Fix a Problem

Non-Emergency Assistance

Help Desk Hours

Information Technology Services staff members are available to help with problems Monday through Friday, from 8:30 a.m. to 5 p.m., or by special arrangement. The Help Desk is located in the Library on the first floor in the Rosensweig Learning Commons.

The Help Desk remains open with student staff the following hours:

  • until 1 a.m. Mondays through Thursdays
  • until 11 p.m. on Fridays
  • until 11 p.m. on Saturdays
  • until 1 a.m. on Sundays

Remote Desktop Support

The Help Desk staff members may offer assistance through remote desktop support. Please follow the link to the support portal, Remote Desktop Support, when requested by a technician.

Digital Learning Center Hours

Digital Learning Team staff members are available from 8:30 a.m. to 5 p.m., Monday through Friday, in the Digital Resource Center located in the Library on the first floor in the Rosensweig Learning Commons. Staff members may also be contacted at ext. 4420 or by e-mail at DLC@hws.edu.

Emergency Assistance

General IT Emergency

Contact the Help Desk, by phone, (315) 781-4357 (ext. 4357), during the above hours to have someone dispatched immediately.

The IT Services on-call number for after-hours or urgent emergency support is available on the Help Desk voice mail message, or directly at (315) 781-4444.

Classroom and Event Support: Emergency

Classroom and Event Support staff members are on call to help with issues, such as missing or broken equipment, Monday through Friday from 8:30 a.m. to 8 p.m., or by special arrangement.

In some cases, the Classroom and Event Support staff will provide an on-call number for after-hours emergency support.

The classroom and event support service level agreement, detailing these services, is available under Policies.


power button If you are having difficulty or you have unanswered questions, please submit a request, call the Help Desk at  (315) 781-4357, or e-mail helpdesk@hws.edu.