Campus Safety Officer II/Communications Specialist
Office of Campus Safety
Division of Student Affairs


The Campus Safety Officer II (CSO II)/Communications Specialist is an enhanced CSOII position with added responsibility and supervision requirements. Reporting the the Associate Director of Campus Safety Administration, the CSOII/Communications Specialist is a full-time hourly, benefits-eligible position working Monday through Friday, 8:00 a.m. to 4:00 p.m.


  • Perform all dispatcher duties to include:
    • Answering the main switchboard and rerouting calls to the appropriate person/department.
    • Answering the emergency telephone lines, assessing emergency calls for service and directing appropriate resources as necessary.
    • Monitoring the Simplex Fire Alarm System and ensuring fire alarm calls are properly dispatched, alarm system trouble reports are responded to and referred to building and grounds as necessary.
    • Monitoring the OneCard door prop alarm system and ensure that door prop alarms are properly dispatched and trouble reports are referred to IT Services.
    • Maintain communications with campus safety personnel in the filed via the two-way radio system.
    • Dispatch personnel to calls for service, prioritize calls for dispatching based on a seriousness and life-safety criteria and enter in the ARMS CAS/RMS system.

  • Coordinate the campus safety student worker program as follows:
    • Post open positions
    • Interview candidates
    • Train and supervise student workers

  • Manage as an administrator the ARMS CAD/RMS system as follows:
    • Enter all calls for service int he CASD system and times for dispatch, in-route, arrival and clearing.
    • Assign proper code to cleared jobs and ensure RMS reports are noted.
    • Research calls for service and produce cad reposts for shift change briefings.
    • Oversee the ARMS to Maxient report transfer function.
  • Manage the ARMS Parking function as follows:
    • Manage the vehicle permitting process.
    • Order yearly parking permits and temporary passes.
    • Manage the ticketing process.
    • Review and make recommendations for parking ticket appeals.
    • Create and maintain the parking boot system.
    • Manage the parking ticket billing process.
    • Review all requests for special parking privileges to include sports teams, handicap requests, temporary special needs, etc.
  • Order and maintain department office supply inventory.

  • Maintain the overtime database and prepare quarterly overtime reports.

  • Order uniforms for office personnel and track the on-hand uniform inventory.

  • Complete payroll for campus safety personnel in the PeopleSoft system and submit for approval.

  • Coordinate the annual request from Residential Education for student billing of room unlock requests:
    • Schedule officers for meetings and floor programs.
    • Function as the liaison with Campus Life personnel, Residence Coordinators, RA’s, House Managers, and other departments as necessary (Student Activities, Title IV, Inter-Cultural Affairs, etc.).
    • Prepare printed material associated with CRO events.

  • Maintain a NYS Security Guard license and perform all duties associated with the Campus Safety officer I and II positions as requested.

  • Act as the primary training officer for all dispatch and communications training.

  • Perform other duties as assigned.


  • High school diploma. Associate's degree in criminal justice, related discipline or specialized training in security and safety, or two years security experience in a college/institutional setting or police/peace officer experience with certified academy training is preferred.
  • Be of good character and able to pass a background investigation and reference check. Become registered as a security guard in NY within a reasonable time frame and maintain registry during employment with the department.
  • Must possess and maintain valid New York State Driver's License with a good driving record. Must qualify for and pass Colleges' driving test.
  • Maintain certification in Responding to Emergencies and automated external defibrillator (APR/CPR).
  • Reliable and able to work independently under established guidelines. Must display sensitivity to the unique role that Campus Safety plays in a college setting. Must have excellent oral and written communication skills. Must be able to maintain confidentiality.
  • Must be in good physical condition with weight in proportion to height. Good eye sight with vision correctable to 20/40. Capable of performing the physical requirements of the position including walking for extended periods of time; standing/sitting at a fixed post for sustained periods; climbing stairs/fire escapes/ladders; running in response to emergency needs; reach extending hands/arms in any direction; flexibility to crouch, kneel, bend or stoop. Able to perform duties at night and during inclement weather including rain, snow, extreme heat or cold.


This is a 12-month, full-time, benefits-eligible, administrative hourly position. The benefit package includes but is not limited to: vacation; 10 paid holidays; sick time and personal days; medical, dental, and vision insurances; long-term disability coverage; life insurance; employee and dependent tuition benefit programs and retirement benefits. This position description is not all-inclusive, as other tasks or responsibilities may be assigned.


Review of applications will begin immediately and continue until the position is filled. The salary is competitive and is negotiable depending on the strength of qualifications. Interested applicants should contact Human Resources 315-781-3312 for an application or submit a cover letter, current resume, and the names and contact information of three professional references via our application service Interfolio https://apply.interfolio.com/46988.

If you have any questions about using Interfolio, please send to ferran@hws.edu.


Hobart and William Smith Colleges are committed to providing a non-discriminatory and harassment-free educational, living and working environment for all members of the HWS community, including students, faculty, staff, volunteers, and visitors. HWS prohibits discrimination and harassment in their programs and activities on the basis of age, color, disability, domestic violence victim status, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected under the law. Discrimination on the basis of sex includes sexual harassment, sexual violence, sexual assault, and other forms of sexual misconduct including stalking and intimate partner violence, and gender-based harassment that does not involve conduct of a sexual nature.

Founded as Hobart College for men and William Smith College for women, Hobart and William Smith Colleges today are a highly selective residential liberal arts institution with a single administration, faculty and curriculum but separate dean's offices, student governments, athletic programs and traditions. The Colleges are located in a small diverse city in the Finger Lakes region of New York State. With an enrollment of approximately 2,300, the Colleges offer 62 different majors and minors from which students choose two areas of concentration, one of which must be an interdisciplinary program. Creative and extensive programs of international study and public service are also at the core of the Colleges' mission.



Preparing Students to Lead Lives of Consequence.