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POSITION DESCRIPTION

Assistant Director of the Annual Fund
Department of Alumni Relations and Annual Giving
Division of Advancement

SUMMARY:

Manages all aspects of HWS Connect, the Colleges' student-staffed telemarketing and solicitation program. Reporting to the Director of Annual Giving, the Assistant Director develops and implements strategies for recruiting, training, and retaining motivated student callers, and works to achieve well-defined annual objectives for this HWS Connect program. In addition, this individual works collaboratively with the Annual Giving team on other critical Annual Fund programs, including class and volunteer management, a senior class gift campaign and other annual fund initiatives.

RESPONSIBILITIES:

  • Manage all aspects of paid student callers, including recruitment, hiring, supervision, retention, and payroll.
  • Manage nightly calling shifts up to five nights per week, two weeks a month while student are on campus (September to December and February to May).
  • Write scripts for calling sessions.
  • Develop and implement sophisticated motivational tactics to inspire worker morale, productivity and retention.
  • Manage all aspects of HWS Connect environment including equipment, supplies, d├ęcor.
  • Provide up-to-date campus-based information about the institution to callers.
  • Meet specific annual goals for the HWS Connect program regarding contacts, attempts, pledges, etc.
  • Responsible for strategic segmentation of the donor population and management of HWS Connect database.
  • Analyze data for HWS Connect program providing thorough written analysis on a weekly basis.
  • Execute daily follow up for HWS Connect program in a timely fashion.
  • Manage 8 to 9 classes that are two years before a Reunion; meeting goals for participation, dollars, and volunteer recruitment.
  • Assist in the recruitment and management of student volunteers in planning, executing and achieving goals for an effective Senior Gift program in collaboration with another Assistant Director of Annual Giving (The Stewardson Society).

QUALIFICATIONS:

A bachelor's degree is required. The candidate must have the ability to work with limited supervision, take initiative, and to creatively motivate student employees and volunteers. An extremely high level of independent judgment, discretion, and supervisory skills are required. Must possess excellent verbal and written communication skills, and shall represent the Colleges in a professional manner at all times. The employee is required to maintain a variety of in-depth information about the institution.

OTHER INFORMATION:

This is a full-time, 12-month, benefits-eligible administrative salaried (exempt) position. Normal hours of work are Sunday to Thursday, 1:00 p.m to 9:30 p.m. This position description is not all-inclusive, as other tasks or responsibilities may be assigned.

APPLICATION INSTRUCTIONS:

Review of applications will begin immediately and continue until the position is filled. Interested applicants should send a cover letter, resume and the names with contact information for three references to:

Office of Human Resources
Hobart and William Smith Colleges
337 Pulteney Street
Geneva, NY 14456

Or by email to: ferran@hws.edu

EOE

Hobart and William Smith Colleges are committed to attracting and supporting faculty and staff that fully represent the racial, ethnic, and cultural diversity of the nation and actively seek applications from under-represented groups. The Colleges do not discriminate on the basis of race, color, religion, sex, marital status, national origin, age, disability, veteran's status, sexual orientation, gender identity and expression or any other protected status.

Founded as Hobart College for men and William Smith College for women, Hobart and William Smith Colleges today are a highly selective residential liberal arts institution with a single administration, faculty and curriculum but separate dean’s offices, student governments, athletic programs and traditions.  The Colleges are located in a small diverse city in the Finger Lakes region of New York State.  With an enrollment of approximately 2,000, the Colleges offer 62 different majors and minors from which students choose two areas of concentration, one of which must be an interdisciplinary program.  Creative and extensive programs of international study and public service are also at the core of the Colleges’ mission.