Instructions, Training Programs, & Guides

IT Services Self-Help Tutorials

Most of the tutorials listed below are printable. Videos should open in a new tab or window.


Baseline Survey Tool

Frequently Asked Questions and Answers

Creating and Sending a Survey

Survey Tips

Campus Labs Resources

Canvas (a.k.a. The Dock)

Course Evaluations Using Evaluation Kit

Downloading the Evaluation Kit App


FireFTP Software to Transfer Files to people.hws.edu

Kurzweil 3000 Software

Large File Transfer

Microsoft Office Online Training from Microsoft

Microsoft Office Version File Compatibility

Verifying the Office Version Installed

Installing the Compatibility Pack

Related links

Saving to the Previous Version

Microsoft Office

Creating Mailing Labels by Mail Merge

Network Connections

Connecting to the Local Area Network

Mapping Network Drives (M, N, and I)

Creating Shortcuts to Network Drives

Network Printing from a Personal Computer

Password Management

PDF Tips

Poster Production

Getting Started

Note: The poster templates below are 4 feet wide by 3 feet tall. Please see the Print Services Prices page for further information.

Templates for InDesign (Mac and PC) - for Adobe CS5.5 users

Templates for InDesign (Mac and PC) - for Adobe CS5 users

Templates for Powerpoint (Mac and PC)

Templates for Publisher (PC only)

Remote Access

HWS Virtual Private Network Configuration and Setup


Scanning for Viruses

Installing Security and Software Updates


Web Videoconferencing

Wireless Access

Frequently Asked Questions and Answers

Connecting to HWSWireless

Connecting to HWS Guest Wireless on Campus

Additionally, Atomic Learning is an online resource that provides short video tutorials for frequently used software applications. Faculty, staff and students interested in software training and tutorials can request an account in Atomic Learning by contacting the Help Desk via e-mail at helpdesk@hws.edu or by calling ext. 4357.