What IT Services Manages

Exploring deeper within the IT Services high performance team structure reveals a variety of technical, instructional, and business operations that are managed by the IT Services staff.

Classroom and Event Support

  • Smart Classroom Setup
  • Audio and Video Support for Special Events
  • Consulting for Technology-Enhanced Spaces

Help Desk

  • First Point of Contact for all Technology Requests by Phone, E-mail and Walk-up
  • Supports Technology Located in the Rosensweig Learning Commons
  • Supports all Student-Owned Technology
  • Equipment Loan

Print Services

  • High-Speed Black and White or Color Digital Printing and Copying
  • Large-format Printing of Posters and Banners
  • Laminating
  • Foam-core Mounting with or without Laminate
  • Print Finishing Services (Binding, Folding and Cutting)
  • Supplies Paper and Envelope including HWS Letterhead
  • Bulk Mail Processing
  • UPS, FedEx, DHL and Airborne Mail Handling

Post Office

  • Certified US Postal Facility
  • Sells Stamps
  • U.S. Postal Service Drop-off point
  • Sorts and Distributes all HWS intra-campus and U.S. Postal Service Mail

Desk Side Support

  • Supports all Approved Institution-Owned Computers
  • Consulting for Technology Standards
  • Configures and Supports all Centralized Public Computing Facilities

Digital Learning Center

Technology Integration Partnering

  • Curriculum Support for Teaching with Technology
  • Instructional Design Support
  • Exploration of Emerging Technologies

Training

  • Software Support
  • Quick Guides and Documentation
  • Technology Integration on Course Projects

Systems Integration

  • Institution Wide Applications Architecture
  • Configuration and Implementation of Purchased Products
  • Integration of Custom-built Systems and Third Party Products
  • Alignment of Application Systems with Campus Operations
  • Coordination and Relationship Management of Strategic System Suppliers
  • Interoperability, User Level Security, and Data Interchange of Application Platforms
  • Interfacing of Transactional Systems and Decision Support Systems

Systems Analysis & Design

  • Requirements Definition
  • Applications and Database Design
  • Strategic Technology Planning
  • Operations Process Reengineering
  • Business Case Development
  • Coordination and Relationship Management of Operational Units
  • Applications Level Support to Operational Units

Software Engineering

  • Systems Development
  • Applications Programming
  • Database Development
  • Web Architecture and Development
  • Change Management
  • Technical Writing and Content Development
  • Quality Assurance and Testing

Project Portfolio Management

  • Planning and Resource Utilization
  • Project Prioritization and Scheduling
  • Customer Relationship Management
  • Procurement and Budget Management

Budget & Financial Management

  • Facilitate Budget Development Process
  • Budget and Audit Reporting
  • Budget Distribution Management
  • Budget Evaluation and Oversight
  • Contingency Planning

Vendor & Contract Management

  • Governance Process
  • Relationship Management
  • Negotiation Management
  • Risk Management
  • RFP Process
  • Review and Update all Contractual Agreements and SOWs
  • Assure Software Licensing Compliance
  • Provide Campus Consultation for Vendor & Contract Management

Procurement Management

  • Management for the Overall Procurement of Campus Technology Goods and Services
  • Supplier Relationship Management
  • Pricing Models and Procurement Strategies
  • Technology Asset Management
  • PeopleSoft Financials – e-procurement
  • Campus Computer Refresh Program
  • Employee Computer Purchasing Program

Technology Infrastructure

  • Building Cabling
  • Campus Fiber
  • Server Facility

Network Administration

  • Cable Television Network
  • Data Network
  • Internet Connectivity
  • Network Security
  • Remote Access
  • Telecom Network
  • Voice Mail

Systems Administration

  • Application Systems Support (i.e. PeopleSoft, BlackBoard, PowerFaids, Raisers Edge, etc.)
  • Data Archives & Recovery
  • Data Storage
  • Directory Services
  • E-mail
  • Network Printing
  • Systems Security
  • Web Site Systems