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IT Services is a multi-disciplinary team with expertise in technology, education, operations management, business, and project management. We collaborate with all constituents of the Colleges in finding solutions and services that make the best use of technology and maximize our resources. The information technology field is in a constant state of rapid change, and IT Services is committed to continuous improvement and delivering best in class technology solutions and services to the Colleges. IT Services is organized around the concept of a high performance team model, where teams are assembled and organized to align with changing priorities, projects, and initiatives. Our goal is to work with each other and the constituents we serve, within the framework of a fundamental set of guiding principles.
The Operations and Technical Support team is a multi-faceted group comprised of the Support Center, Print Services, and the Post Office. The Help Desk and Desk Side Support serve as the primary customer focal point for service requests. The Classroom and Event Support staff provides technical expertise for special events that depend on video and audio technology. Members of the HWS community can phone in requests, e-mail them, or place them in person at the Help Desk located in the Rosensweig Learning Commons on the first floor of the Library.
Print Services provides services comparable to a commercial printing service, with options such as high-speed black and white or color digital printing and copying, printing of large-format posters and banners, laminating, foam core mounting with laminate, binding, folding, cutting, and more. Print Services stocks the Colleges' standard letterhead and envelopes, and supplies paper and cardstock in a variety of colors. Print Services processes all bulk mailings, ships UPS packages, and receives UPS, FedEx, DHL, and Airborne packages. The Post Office is a certified US Postal Facility responsible for the sorting and distribution of all faculty, staff, administration and student mail and intra-campus mail.
The Digital Learning Team provides resources and services to promote the use of technology in teaching and learning. The staff supports technology integration in the curriculum by partnering with faculty to develop and enhance the use of instructional technologies and to support the exploration of emerging learning technologies. The staff maintains the Digital Learning Center, located in the Learning Commons, as a drop-in location for faculty, staff, and students where the team provides individual training sessions on commonly used software and assistance with technology-related course assignments. The Digital Learning Center also has available for community use technology equipment, such as high-end workstations for video editing and CD/DVD burning and duplicating; specialized software, such as Final Cut Studio; and hardware available by reservation, such as digital still and video cameras.
The Network and Systems Infrastructure team delivers core technology infrastructure services to the Colleges. It delivers high-performance data, telecommunications and system services. This team provides assistance in designing, building, securing, documenting, and maintaining the Colleges' overall technology infrastructure. Team members manage campus connectivity by overseeing networks comprised of 9,000 data ports, 2,500 telephone ports, and 950 wireless access points. The team is responsible for the Colleges' server facility that contains central computing systems and manages equipment located in over 100 buildings. They manage 130 servers that deliver data storage, e-mail, academic applications, databases, administrative systems, web sites, and about 75 other applications that support the HWS community ability to connect, collaborate, and learn.
The Solutions Development team focuses on finding new, better, and more effective ways to integrate technology and software applications to support the operations of the Colleges. Team members work with constituents from departments, programs, and operations across the institution to determine the best strategies and approaches for managing our information-related assets. The Solutions Development team is comprised of staff with experience in systems analysis and design, software engineering, technical content development, software quality assurance, web architecture, database design, decision support and reporting, systems integration, application architecture, and project management. The provide technical guidance and support to all offices on campus that depend on the broad portfolio of purchased and custom-built applications systems that process the transactions that occur across the institution on a daily basis. These systems include PeopleSoft, PowerFaids, Raiser's Edge, R25, Odyssey Housing Management, and the HWS web site.
The Program Management Office team is responsible for the business and financial management operations of IT Services. The Program Management Office oversees annual budget development and distribution, vendor management, contract management, project management, and RFP processes. Acting as a single point of contact for the HWS community, the Program Management Office coordinates the overall procurement of campus technology goods and services. The staff also manages the campus-wide computer refresh program and facilitates the planning of IT Services participation in major campus events. The goal of the Program Management Office is to incorporate best business practices to provide consistent cost savings while offering the best products and services available.
At a high level, the IT Services staff is organized into five primary areas of expertise, with intense integration and collaboration across all areas.