Multi-Function Device (MFD) Replacement

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Installing the Xerox Printer and Driver Instructions

Below are printable instructions for installing the Xerox printers and drivers.


To the Hobart and William Smith Community —

As we continue to prepare for the upcoming academic year, I write to share with you some information on upgrades that are taking place with our fleet of campus printers and multifunction devices. The Colleges provide a variety of printing capabilities and services to the entire community, offering both local printing options as well as a centralized service for large volume, production, and specialized printing.

Beginning on July 31st and continuing through the middle of August, Xerox will be transitioning our current fleet to newer models of multifunction devices across campus and downtown, with the exception of one brand new device that was placed in the Gearan Center when the facility opened. These new multifunction devices all meet or exceed the performance characteristics of the units they are replacing. A current schedule of upgrades and updates on the project will be posted at: http://www.hws.edu/itservices/mfd.aspx. Please visit this page for the most up to date information about the project. We will also send more targeted communications to the primary contact for any device that will be transitioned, approximately one week prior to the upgrade. This communication will provide important details on timing and what individuals will need to do to update devices to be able to print to the new model. Finally, we will post signage near the device with details regarding the upgrade. We worked very hard with Xerox and each department to ensure that the print devices placed in each department meets the needs of those primary individuals using it, while also working within our allotted budget.

The equipment in Print Services, which handles high volume, production, and specialized printing will also be upgraded. Over the past year we have also added some additional functionality to the Print Service’s catalog of services. We encourage departments to send as much high-volume, color and specialized printing to Print Services as it is the most cost-effective option for the Colleges. Printing can be very costly, and while the campus has made strides to eliminate paper where it can, we still heavily rely upon printing. We will be hosting an open house this Fall to showcase some of the capabilities that Print Services can offer to the campus.

This year marks our tenth year partnering with Xerox for the core set of multifunction devices deployed across campus. That partnership provides for a full-time Xerox technician to support the fleet of devices. We recently worked with Xerox to bring a new technician to our campus. His name is Shaair Codner and his workspace is located within the IT Services Help Desk. I had the pleasure of showing Shaair around campus and was able to introduce him to many of you. Shaair provides both first level support for the Xerox equipment as well as preventative maintenance. Shaair can be reached by calling the Help Desk at x4357 for any questions or service-related issues.

Multiple training opportunities will be provided both at the time of installation and throughout the coming academic year, as well as on-demand for departments that request it.

Please don’t hesitate to contact the Help Desk if you have any questions or concerns about any of these updates. The Help Desk can be reached by phone at 315-781-4357 (ext. 4357) or email at helpdesk@hws.edu.

Regards,
Kelly McLaughlin
Director of Operations and Technical Support

 

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Geneva, NY 14456
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