Service Catalog

Planned Transitions and Upgrades
Following the successful pilot of the learning management system Canvas, preparations are underway to complete the transition to Canvas for Fall 2013. Similarly, our current Surveyor tool will be retired and the new survey tool Baseline has been piloted in many departments across campus along with new processes and procedures for managing surveys. Finally, to continue to provide the necessary Internet bandwidth to the campus, our primary Internet circuit will be upgraded in late May. See the above link for details.

Wireless Network Upgrade
Over the summer the Colleges wireless network was replaced with a new and more robust wireless system. Wireless connectivity is increasingly relied upon by the HWS community, and has become the network of choice for most users due to the exponential growth in the quantity and variety of wireless enabled devices on campus. See the above link for details.

Do something
Show a film, send e-mail to a distribution list, prevent spam, scan and digitize materials, send a large file, connect to the network, reset a password...

Need something
Create a survey, classroom or technical assistance, equipment, anti-virus program, software, permission, computer cleaning...

Fix a problem
Request emergency IT support, help desk contact/hours, remote desktop support...

Get information
Policies, instructions, phone/voicemail, e-mail, work order status, available software...

Buy something
Computer repair (prices, specifications), print credits, paper/posters (print services), ship a package, track a package, software...

Work in IT
Classroom and event support technicians, student help desk technicians, digital learning tech fellows, digital learning lab assistants...

Offer an idea/ask a question
None of the above

 If you are having difficulty or you have unanswered questions, please submit a request, call the Help Desk at  (315) 781-4357, or e-mail helpdesk@hws.edu.