Service Catalog: Web Videoconferencing

Summary (what you get):

IT Services provides a Web-based video conferencing tool to allow faculty and staff to conduct meetings online with individuals located off-campus.

Services included:

The Help Desk reserves access to host online meetings in WebEx and distributes the required logins.

Upon request, IT Services staff can teach individuals how to set up a Web camera, microphone, use a virtual whiteboard, and enable document and screen sharing. Guidelines for off-campus meeting participants are also provided. First-time hosts are strongly encouraged to conduct test meetings, a functionality that is available to hosts immediately within WebEx after receiving login information from the Help Desk.

When customer receives it:

Two business days notice is required to reserve access to online meeting rooms.

What is not included:

IT Services will provide training on the effective use of the resource but will not manage the meeting itself. Users will be responsible for facilitating the live meeting.

Related Information:

First-time users of Webex will need to install plug-in software that enables Webex functionalities on your Internet browser. Please contact the Help Desk for assistance.

Webcamera and microphone kits are available for reservation at the Help Desk.

More information is available in the form of questions and answers.

Where/how to request this service:

This service, including guidance on hosting a meeting for the first time, may be requested by contacting the Help Desk via e-mail at helpdesk@hws.edu or calling ext. 4357.

Individuals anticipating using web conferencing to facilitate teaching and learning in a "flipped" or blended manner for the first time, are encouraged to request an appointment to discuss strategies and best practices by contacting the Digital Learning Team staff in the Digital Learning Center at ext. 4420 or DLC@hws.edu.

power button If you are having difficulty or you have unanswered questions, please submit a request, call the Help Desk at  (315) 781-4357, or e-mail helpdesk@hws.edu.