Loading

Service Catalog: Web Videoconferencing

Summary (what you get):

IT Services provides a Web-based video conferencing tool to allow faculty, students and staff to conduct meetings online with individuals located off-campus.

Services included:

The Digital Learning Team schedules times for use of the online meeting room in Acrobat Connect Pro as well as training on its use. Individuals will learn how to set up a Web camera, microphone, use a virtual whiteboard, and enable document and screen sharing. Guidelines for off-campus meeting participants are also provided. Practice sessions are strongly encouraged for first-time users.

When customer receives it:

By appointment with the Digital Learning Team.

What is not included:

IT Services will provide training on the effective use of the resource but will not manage the meeting itself. Users will be responsible for facilitating the live meeting.

Related Information:

IT Services encourages users of the equipment in technology-enhanced classrooms to receive this training to ensure proper use and to leave the system ready for following users. Technology-enhanced classroom guides are provided at each teaching console to offer step-by-step instructions on using classroom equipment. If needed, a key will also be provided to access equipment within the teaching console.

Where/how to request this service:

This service may be requested by contacting the Help Desk via e-mail at helpdesk@hws.edu or calling ext. 4357.

Alternatively, an appointment may be made by contacting the Digital Learning Team staff in the Digital Learning Center located in the Library on the first floor in the Rosensweig Learning Commons. Staff members are available from 8:30 a.m. to 5 p.m., Monday through Friday at ext. 4420 or DLC@hws.edu.


power button If you are having difficulty or you have unanswered questions, please submit a request, call the Help Desk at  (315) 781-4357, or e-mail helpdesk@hws.edu.