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Service Catalog: Warranted Equipment/Parts Replacement

Summary (what you get):

IT Services can perform parts replacements on Lenovo and Apple computers covered by a warranty in the case of part failure.

Services Included:

  • Diagnostic testing (may be for any computer)
  • Data backup
  • Operating system reinstallation (if needed on warranted systems)

What is Not Included:

Failure due to accidental damage not covered by warranty may be covered by separate insurance, if purchased, or performed as fee-for-service work.

Where/how to request this service:

Requests for this service may be made at the Help Desk in the library, by e-mailing helpdesk@hws.edu or the online request form.


power button If you are having difficulty or you have unanswered questions, please submit a request, call the Help Desk at  (315) 781-4357, or e-mail helpdesk@hws.edu.