Service Catalog: Remove Virus or Spyware Infection

Summary (what you get):

IT Services can clean up virus, spyware, or other unwanted software infections or, if infection is too great, reinstall system software.

This service is only provided for students' personally owned computers; we are unable to support faculty/staff personally owned computers at this time. HWS-owned computers are serviced without charge.

Services included:

  • Malicious software removal
  • Software updates
  • Optimization and cleanup


Please refer to the price list.

When Customer Receives It:

Clean up usually takes one to three working days.

Where/how to request this service:

Requests for this service may be made at the Help Desk in the library, by e-mailing helpdesk@hws.edu or the online request form.

power button If you are having difficulty or you have unanswered questions, please submit a request, call the Help Desk at  (315) 781-4357, or e-mail helpdesk@hws.edu.