Service Catalog: Remove Virus or Spyware Infection
Summary (what you get):
IT Services can clean up virus, spyware, or other unwanted software infections or, if infection is too great, reinstall system software.
This service is only provided for students' personally owned computers; we are unable to support faculty/staff personally owned computers at this time. HWS-owned computers are serviced without charge.
- Malicious software removal
- Software updates
- Optimization and cleanup
Please refer to the price list.
When Customer Receives It:
Clean up usually takes one to three working days.
Where/how to request this service:
Requests for this service may be made at the Help Desk in the library, by e-mailing firstname.lastname@example.org or the online request form.
If you are having difficulty or you have unanswered questions, please submit a request, call the Help Desk at (315) 781-4357, or e-mail email@example.com.