Service Catalog: Technology-Enhanced Classroom Training

Summary (what you get):

IT Services provides training for the use of the computing and audiovisual technology found in many of our technology-enhanced classrooms.

Services included:

IT Services staff meets faculty, students, and staff in technology-enhanced classrooms to provide in-depth, hands-on training in the use of the equipment including use of the control panel, projector, computer, DVD player and VCR as well as connecting and using laptops with the system. Training concludes with instructions on how to shut the system down properly so that it is ready for the next user.

When customer receives it:

By appointment with IT Services staff.

Related Information:

IT Services encourages users of the equipment in technology-enhanced classrooms to receive this training to ensure proper use and to leave the system ready for following users. Technology-enhanced classroom guides are provided at each teaching console to offer step-by-step instructions on using classroom equipment. If needed, a key will also be provided to access equipment within the teaching console.

Where/how to request this service:

This service may be requested by contacting the Help Desk via e-mail at helpdesk@hws.edu or calling ext. 4357.

If you are integrating technology in your course and need support, please contact the Digital Learning Team at ext. 4420 or dlc@hws.edu to set up a time to meet and discuss your needs further.

power button If you are having difficulty or you have unanswered questions, please submit a request, call the Help Desk at  (315) 781-4357, or e-mail helpdesk@hws.edu.