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Canvas Questions and Answers

Questions and Answers

More information is available in the form of questions and answers. Click on the questions to expand them and see the answers.

To get more help with Canvas please contact the Digital Learning Center or stop by during our office hours. Canvas also maintains a robust faculty guide and frequently publishes short videos that provide effective tool overviews.

Questions and Answers for Faculty/Staff (Site Creator)

Click on the questions below to see the answers.

What steps might I take in anticipation of the end-of-semester read-only state for course sites?

When an academic term ends in the Canvas system, your course site will become inactive or read-only. Course sites revert to a read-only state on August 15 and January 15. Faculty will maintain full access to their course sites after an academic term ends and the course becomes read-only.

Students will maintain some access to course materials but will not be able to actively participate in the course such as uploading to posted assignments or access to quiz answers. Should faculty choose to do so, there are numerous ways to limit the availability of content or tools to the students (see bullets below). In addition, inactive courses will no longer appear on your immediate course list but can be accessed (in their entirety) by selecting "view all courses".

Please contact the Digital Learning Center at ext. 4420 or dlc@hws.edu for assistance on any of the above processes.

I'm teaching two sections of the same course. Is there a way to consolidate Canvas sites for the courses?

Canvas offers a new functionality that easily facilitates combining two sections together while maintaining the Peoplesoft daily roster updates. To take advantage of this capability, please contact the Help Desk at ext. 4357 or helpdesk@hws.edu, noting the course sections that you would like combined and which Canvas site among them that you would like to remain active.

How do I copy material from an existing Canvas course into a new one?

Canvas has the ability to copy course materials from one course to another. You can copy an entire course or only selected materials. Canvas also has the ability to automatically assign due dates during a course copy. Detailed directions on copying Canvas course materials can be found here: step by step instructions.

Please contact the Digital Learning Center at ext. 4420 or dlc@hws.edu for further assistance.

I'm having trouble dragging files from my desktop and/or between courses.

The Canvas drag-and-drop functionality relies upon flash technology. To resolve this issue, try using a Chrome browser or contact the Help Desk at ext. 4357 or helpdesk@hws.edu for assistance on resetting Flash cache.

How do I customize my left-hand course menu navigation buttons?

Organizing materials within Canvas differs a bit from Blackboard. Many faculty will be pleased to learn that you can create a customized web page within Canvas, called "Pages" to offer the gateway to course materials. More on organizing content within a Canvas site is available. The left-hand navigation buttons still exist but play a minimal role compared to Blackboard. Faculty can re-order (and hide) these left buttons but cannot change names or look and feel. More detailed instructions are available.

How do I facilitate access to a Canvas site for a collaborator in a credit-bearing course?

Student Course Collaborators: To request that a student collaborator (ex: Teaching Fellow, Writing Colleague, Teaching Assistant, etc.) be added to your Canvas course site, please complete and submit the Registrar's Office form "Request to Add Student Collaborator to Course." This process will initiate adding the student in Peoplesoft in a Teaching Assistant role and then update the Canvas system accordingly.

Non-Student Collaborators: Please contact the Help Desk at ext. 4357 or helpdesk@hws.edu, noting the individual's full name, e-mail address, and ID number as well as the name of the specific Canvas site.

How do I facilitate access to a Canvas Organization Site (ex: committee or department site)?

To facilitate access to a Canvas Organization site, please contact the Help Desk at ext. 4357 or helpdesk@hws.edu, noting the individual's full name and e-mail address as well as the name of the specific Canvas site.

How do students get added to my Canvas site?

Students who are registered for a course in Peoplesoft are added to a Canvas site automatically. Changes in registration (adds and drops) are refreshed every four hours throughout the day at 6 a.m., 10 a.m., 2 p.m., 6 p.m. Please advise students to rectify their status in Peoplesoft in order to gain access to your Canvas site.

Students report that they can't see my course materials. How do I "publish" my site in order to make it completely visible to students?

All course sites will initially be unpublished and therefore not visible to students. To make your course site available, click the "published" button on the right side under "course status." Note: The ability to "unpublish" your course site will remain until students have submitted an assignment. More detailed instructions are available.

Publishing a course does not automatically publish content such as assignments, modules, discussions, etc. More detailed instructions on publishing content are available.

How do I send a message to my entire class?

In order to send a message to your class, your class needs to be "published." You can send e-mails to the whole class two different ways:

Help! I can’t see all of my courses.

Course sites outside of the current semester may be accessed in their entirety via the Courses tab by selecting "view all courses" at the bottom of the list.

My "courses" drop down menu is really long, can I limit the view to just the courses I'm teaching/involved with this semester?

Yes, you can customize the course drop down menu to just display the courses you are teaching or involved with this semester. To customize your drop down menu you can follow the detailed steps in this Canvas guide.

Does Canvas have a blog tool?

While Canvas does not have a distinct tool for blogging, it does offer several options for related functions. The Assignment, Pages and Discussion tools all provide a rich content editor to facilitate easy content formatting and the integration of media. The Assignment tool can be used to prompt private student journal submissions; Pages and Discussion can be created and configured for class-wide viewing and comment on individual student contributions. Depending upon the desired structure, the latter tools can be configured to reflect spaces for individual students or topics. Please contact the Digital Learning Center to consult further on this topic.

What if I want to use the curved grading in Canvas?

We have been notified by Canvas support that there is a potential calculation issue specifically related to the curved grading functionality within the Canvas gradebook. Until we receive further notification from Canvas that this functionality is accurately working, we advise that all faculty refrain from using curved grading in the Canvas gradebook. If you need assistance, have questions, or want to explore alternative methods to grading on a curve, please contact the Digital Learning Center at dlc@hws.edu or ext. 4420. We will provide updates as more information becomes available.

Questions and Answers for Students (Participants)

Click on the questions below to see the answers.

How can I learn more about using Canvas?

Canvas maintains a robust student guide that is kept to up-to-date with new features and functionalities.

How do I adjust Canvas messaging preferences? Ex: I want to receive Canvas announcements ASAP on my cell phone.

By clicking on the Settings link in the Help Corner of the Canvas interface, you may adjust notification settings and establish other personal preferences. Detailed steps for this process are outlined here.

I can't see all of my courses in Canvas. What do I do?

Check with the faculty member to inquire if s/he is using Canvas for the semester; you may not be missing anything! A faculty member may have chosen not to use the Canvas system for the course you are enrolled in.

If the faculty member confirms that s/he is indeed using Canvas for the course:

  1. Check your registration status with the Registrar's Office. Canvas access is updated via student course registration lists four times daily until the end of the "Add" period.
  2. Also ask the faculty member to see if the course has been "Published". Once the Canvas course site is ready, it is the responsibility of the faculty member to make the course available to enrolled students.

Note: Students are not officially enrolled into a course until they have completed the official registration paperwork with the Office of the Registrar.

My "courses" drop down menu is really long, can I limit the view to just the courses I'm teaching/involved with this semester?

Yes, you can customize the course drop down menu to just display the courses you are teaching or involved with this semester. To customize your drop down menu you can follow the detailed steps in this Canvas guide.

My faculty posted some comments/feedback to one of my assignments. How do I view these comments?

If your faculty member provided comments/feedback on an assignment you can view those comments by going to the assignment and clicking the "view feedback" button located to the right of the file you submitted. More detailed instructions are available.

How long can I access my materials in Canvas after graduation?

In step with other HWS online services, students retain access to Canvas for 60 days after graduation. Learn how to access files that they've submitted via Canvas.