Service Catalog: Software Engineering

Summary (what you get):

Based on the analysis of a problem (see Business Technology Needs Analysis), when an existing program or purchased solution truly does not meet a customer’s needs, sometimes the solution is building a new software program. IT Solutions staff members help an office develop a business case for the new program, and then manage the program’s development as a project.

Any new software must also be supported by IT Services; resources needed for this support are taken into account when planning a solution. Availability of supporting resources may affect the solution agreed upon.

Services Included:

Once a business case is made, IT Solutions staff members work with offices to develop requirements for the software program. They then design the structure of the program, including database and Web architecture and any necessary integration. Once the program is built and tested, IT Solutions staff document and demonstrate its use.


Prices will vary depending on the solution. Built or purchased software costs are not covered by IT Services.

When Customer Receives It:

Actual timelines are determined on a case-by-case basis.

What is Not Included:

IT Services staff members make sure that any new software fits in with what is currently supported on campus; therefore, solutions that do not meet these criteria will not be implemented.

New software initiatives usually must be approved by either the Faculty-IT committee or the Administrative-IT committee. This approval is separate from solutions services and is neither guaranteed nor influenced by a business case analysis with IT Solutions staff members.

Related Information:

Other related Solutions services include Business Technology Needs Analysis and Systems Integration.

Where/how to request this service:

Requests for this service may be made at the Help Desk in the library, by e-mailing helpdesk@hws.edu or the online request form.

power button If you are having difficulty or you have unanswered questions, please submit a request, call the Help Desk at  (315) 781-4357, or e-mail helpdesk@hws.edu.