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Policy: Classroom and Event Support service level agreement

Summary (what you get):

Classroom and Event Support provides a variety of services for the Colleges community, aiding teaching, professional research, publications, public lectures, symposia, and other official Colleges' events.

Services included:

  • Film showings (16 mm, VHS, DVD, etc.)
  • All media reservations are scheduled through the Film Booking Services office in the library (http://library.hws.edu/filmbook.asp), two weeks prior to the show date, unless you own the media or have acquired it elsewhere.

    If you will need assistance with equipment set up, contact the IT Services Help Desk, ext. 4357, two weeks prior to the showing. Classroom and Event support will see to it that the equipment is setup and in working order.

    Please note that all Smart Classrooms are already enabled for VHS/DVD showings. A listing of classrooms and their technical components can be found at: http://campus.hws.edu/classroom/index.asp

  • Audio and Video Recording
  • Recording lectures, poetry readings, concerts, duplicating or editing media, are just a few of the items that Classroom and Event Support can help with.

    Requests should be submitted two weeks prior to the due date. Any later submissions will incur the risk that the request may not be honored because of insufficient staff or equipment.

    Please note that any recordings of classes must be requested by faculty via the IT Services Help Desk, ext. 4357.

    Depending on the nature and scheduling of the request, there may be situations where there will be insufficient personnel to cover all requests for a given date and time. In this scenario, IT Services will work with faculty to identify alternative options for meeting their recording requests.

    Requests for video taping guest speakers, from outside the HWS Community, must be accompanied by written permission from the speaker. The sponsor of the event is responsible for securing this permission.

  • Emergency Support
  • Classroom and Event Support staff are on call to help with unexpected problems encountered in class, during the hours of 8:30 a.m. to 8 p.m., or by special arrangement. This would include issues such as missing or broken equipment.

    Contact the Help Desk, by phone, ext. 4357, during the above hours to have someone dispatched immediately.

    In some cases, the Classroom and Event Support staff will provide an on-call number for after-hours emergency support.

When customer receives it:

Within one business day, you will receive a call or e-mail from someone in Classroom and Event Support to confirm your request. Please be as specific as possible with your request.

What is not included:

Classroom and Event Support Staff is responsible for equipment set up and servicing, but is not responsible for picking up media from the library and/or facilitating media showings in a class.

Where/how to request this service:

Requests for this service may be made at the Help Desk in the library, by e-mailing helpdesk@hws.edu or the online request form.


power button If you are having difficulty or you have unanswered questions, please submit a request, call the Help Desk at  (315) 781-4357, or e-mail helpdesk@hws.edu.